Engineering Supervisor

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Engineering Supervisor supports the Assistant Director of Engineering in overseeing daily engineering and maintenance operations while providing direct guidance, coaching, and leadership to Maintenance Engineers. This role is a hands‑on working supervisor responsible for ensuring preventative maintenance, timely repairs, safety compliance, and service excellence across the property. The Engineering Supervisor serves as a technical resource, role model, and first point of escalation for the Engineering team.

Supervisory & Leadership Responsibilities

• Provide day‑to‑day supervision and guidance to Maintenance Engineers during assigned shifts.
• Assist with training, coaching, onboarding, and performance feedback for Engineering team members.
• Assign, monitor, and follow up on work orders, guest requests, and preventative maintenance tasks.
• Act as the first point of escalation for Maintenance Engineers regarding technical issues or concerns.
• Promote teamwork, accountability, and a culture of safety and service excellence.
• Support scheduling and coverage needs in coordination with the Assistant Director of Engineering.

Operational & Technical Responsibilities

• Actively perform maintenance and repair work alongside the Engineering team as needed.
• Troubleshoot and repair mechanical, electrical, plumbing, HVAC, and general building systems.
• Ensure preventative maintenance programs are executed accurately and on schedule.
• Conduct routine inspections of guestrooms, public areas, and back‑of‑house spaces to identify deficiencies.
• Monitor equipment condition; resolve issues when possible and escalate larger concerns appropriately.
• Respond promptly to alarms, emergencies, and guest requests, maintaining established response time standards.
• https://careers.accor.com/global/en/job/engineering-supervisor-in-raffles-boston-boston-united-states-jid-93815