Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
A. Job Responsibilities
1. To answer all incoming phone calls in a professional and friendly manner.
2. To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
3. To effectively suggest alternatives to guests if their first requests can not be met.
4. To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.
5. To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
6. To interact with guests, including but not limited to :
– Dealing with guest complaints.
– Conducting spa tours.
– Assisting with spa promotions.
– Assisting with journalist visits and photo shoots.
– Conducting travel agents site inspections.
– Offering complementary 5 minutes massages after conducting spa tour.
– Presenting complimentary gifts to guest after conducting spa tour.
7. To assists in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments.
8. To be well informed and educated in all aspects of Spa facilities, policies and procedures.
9. To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.
10. To insure complete preparation of weekly requests of par stocks and supplies.
11. To assist in the preparation of reports, including :
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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