Assistant Front Office Manager

Belong in a place where you can be yourself and love what you do. Join the Sofitel Brisbane Central community and be supported to realise your true potential. You will be part of a team where everyone’s contribution is valued, innovation is encouraged and commercial thinking drives results. We empower our ambassadors to elevate performance and create personalised guest experiences, helping our guests feel special, and ensuring you do too.

Located in the heart of Brisbane city, Sofitel Brisbane Central is renowned for sophisticated luxury accommodation, world-class dining, and impeccable hospitality. With 416 elegantly appointed guest rooms and suites, premium F&B venues, Club Millésime executive lounge, two fitness centres, a day spa, and flexible conference and event spaces for up to 1,100 delegates, the hotel offers an exceptional luxury experience.

As part of the global Accor network, you will have the opportunity to contribute to a recognised luxury brand while driving strong commercial performance in Brisbane’s competitive market.

We are seeking an experienced and dynamic Assistant Front Office Manager to join our front office operations team. This is a pivotal leadership role, working closely with our Front Office Manager, you will oversee all guest-facing operations, manage a talented team, and drive exceptional service standards while maximizing revenue opportunities. As Assistant Front Office Manager at Sofitel Brisbane Central, you will play a pivotal role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences.

• Oversee and manage all front office operations, including reception, concierge, and communication centre
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and analyse key performance indicators to optimise front office operations
• Ensure compliance with hotel policies, procedures, and industry standards
• Manage front office budgets and financial reports
• Implement and maintain efficient check-in and check-out procedures
• Stay updated on local events and attractions to provide guests with relevant information

You will excel in this role if you have: 

• 2+ years’ progressive Front Office experience, including leadership in a luxury or upscale hotel
• Strong knowledge of PMS (Opera preferred) and Microsoft Office, with solid revenue and yield management understanding
• Effective leader with experience recruiting, training, and developing high-performing teams
• Excellent communication and interpersonal skills, with a guest-focused and solutions-driven approach
• Highly organised with the ability to multitask, prioritise, and perform in a fast-paced environment
• Strategic thinker with strong problem-solving and decision-making capabilities
• https://careers.accor.com/global/en/job/assistant-front-office-manager-in-sofitel-brisbane-central-brisbane-city-australia-jid-112130