Associate Wedding and Events Specialist

Position Summary:

• Responsible for flawless planning and execution of wedding, groups and local sales agreements as assigned by the Director of Catering & Events
• Initiate written and verbal communication with the customer or 3rd party planner to establish event expectations
• Supports the achievement of customer satisfaction goals and is responsible for delivering exceptional service throughout the event planning and execution process, as measured through the Meeting Planner Survey (MPS)
• Manages assigned room blocks as outlined in the sales agreement and maintains effective communication channels between the customer and the Reservations and Revenue departments
• Assists in monitoring group contract obligations, including performance damages where applicable, and supports the communication and collection process in partnership with the Director of Catering & Events, Revenue, and Finance departments
• Manages assigned events as outlined in the sales agreement while identifying opportunities to increase Food & Beverage, exhibit hall, and room rental revenues through upselling initiatives
• Analyze and maximize event’s potential revenues in additional revenue streams, including audio-visual, setup and décor, Spa services, Palapa and Cabana rentals, and other ancillary revenue streams.
• Maintains accurate oversight of master account billing requirements, ensures deposits outlined in the sales agreement are collected on a timely basis, and escalates concerns when additional deposits may be required
• Represents the hotel to customers in the negotiation of pricing and terms and conditions of products, labor and services, not specifically articulated in the sales agreement
• Negotiates service agreements with companies and organizations affiliated with group business
• Negotiates vendor partner agreements, where needed
• https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/224775