Front Desk Agent

JOB SUMMARY

To welcome and acknowledge every guest professionally and with a smile. To address guests needs throughout their stay offering the highest level of customer service and offer them a fond farewell on their departure.

Each interaction is to be completed following quality assurance standards, exceeding our guests’ expectations, and promoting a professional and positive image of JW Marriott Grosvenor House London.

CANDIDATE PROFILE

Experience: 

• Previous experience working within a hotel front office environment or similar preferred.

Skills and Knowledge:

• Strong communication skills, (verbal, written, listening)
• Customer service orientation and strong interpersonal skills
• Ability to work as part of a team.
• Multitasking, organisational skills and time management skills
• Positive demeanour
• Stress management and the ability to make decisions under pressure
• Administrative and computer skills essential
• Dependability and reliability

Education:

• Good level of English essential

SPECIFIC TASKS

The following are specific responsibilities and contributions critical to the successful performance of the position:

Guest Satisfaction:

• Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Address guests’ service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Offer guests directions and information regarding property and local areas of interest.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• https://careers.marriott.com/front-desk-agent-jw-marriott-grosvenor-house-london/job/P1-7130131-0