Housekeeping Supervisor

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Are you passionate about delivering exceptional guest experiences through cleanliness, service, and leadership? We are seeking a Housekeeping Supervisor to join our team and assist in leading our housekeeping operations to the highest standard of excellence.

Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible for supervising the daily operations of the housekeeping department. You’ll ensure rooms and public areas are immaculately clean, manage linen and laundry logistics, support staff development, and uphold all health, safety, and environmental standards in accordance with our brand and service policies.

Responsibilities

• Supervise room inspections, staff schedules, and daily housekeeping operations
• Maintain inventory, manage linen and laundry procedures efficiently
• Liaise with Front Office and Maintenance to ensure timely room readiness
• Respond to guest requests and handle VIP setups with urgency and care
• Train, mentor, and induct new team members while promoting a positive work environment
• Handle guest and staff issues professionally, conducting morning briefs and team meetings
• Support cost control by managing resources effectively and responsibly

Skills/ Qualifications

• at least 6 + months supervisory/ team leader experience in hotel housekeeping or accommodation services
• Exceptional interpersonal and communication skills
•  Ability to work under pressure and manage multiple prioritieshttps://careers.accor.com/global/en/job/housekeeping-supervisor-in-novotel-queenstown-lakeside-queenstown-new-zealand-jid-113727