Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Company Description

 

At Novotel Perth Murray Street, a warm welcome is more than a greeting. It’s the way we make people feel, the little details we notice and the care we bring to every interaction.

Part of Accor, our contemporary 431-room hotel sits in the heart of Perth’s CBD, bringing together stylish accommodation, destination dining at Miss Mi and a team who love creating memorable guest experiences.

We call our people Heartists, because great hospitality combines human connection with the art of making someone’s day. We’re looking for a Guest Service Agent who brings personality, curiosity and genuine care to our Front Office team.

Whether you’re welcoming a guest to Perth for the first time or greeting a familiar face, you’ll help every guest feel welcome, valued and ready to enjoy their stay.

 

Job Description

 

Be the smile that starts a great stay.

As a Guest Service Agent, you’ll be at the heart of the guest experience. From a smooth check-in to a thoughtful recommendation, you’ll turn everyday interactions into moments that matter.

In this role, you will:

  • Welcome guests with genuine warmth, delivering friendly, efficient check-ins and check-outs.
  • Bring the Heartist spirit to life by noticing the little things, anticipating needs and adding a personal touch.
  • Share your local knowledge, helping guests discover Perth’s dining, attractions and hidden gems.
  • Handle guest enquiries and concerns with empathy, initiative and a focus on finding solutions.
  • Introduce guests to ALL – Accor Live Limitless, explaining the benefits and supporting membership enrolments.
  • Maintain accurate reservations and guest records, process payments and complete daily Front Office tasks.
  • Work closely with Housekeeping, Food & Beverage and other departments to create a seamless stay.

 

Qualifications

 

Your personality is part of what makes our hotel special.

https://careers.accor.com/global/en/job/guest-service-agent-in-novotel-perth-murray-street-perth-australia-jid-113765

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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