Cluster E Commerce Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Purpose

The Cluster E-Commerce Manager is responsible for developing, implementing and optimizing the e-commerce and digital marketing strategies for the assigned hotel portfolio. The position focuses on maximizing online revenue, increasing direct bookings, improving website conversion, strengthening digital visibility and enhancing the overall online customer journey across all hotels within the cluster. The role works closely with Revenue Management, Sales, Marketing, Reservations and hotel leadership teams to ensure that digital initiatives support the hotel’s commercial objectives, brand positioning and profitability. The Cluster E-Commerce Manager ensures that all e-commerce activities comply with the applicable brand standards, corporate digital guidelines, and approved commercial strategies.

Key Responsibilities

eCommerce and Direct Booking Performance

• Support the growth of direct bookings by reviewing brand website and microsite performance, identifying conversion opportunities and implementing agreed improvements.
• Maintain accurate and engaging hotel content, including room descriptions, imagery, amenities, offers and booking information, in collaboration with Marketing and the relevant brand teams.
• Conduct regular reviews of mobile and desktop booking journeys, identifying broken links, outdated information, technical errors and other issues affecting the guest experience.
• Coordinate website and landing page updates, ensuring promotional content is accurate, timely and consistent with the offer available through the booking engine.
• Review website traffic, conversion, source markets and booking behaviour to recommend practical actions that improve direct contribution.
• Coordinate SEO recommendations and website improvements with brand teams and approved partners, within the applicable scope and brand framework.

Electronic Distribution and Channel Managementhttps://careers.accor.com/global/en/job/cluster-e-commerce-manager-in-novotel-dubai-gold-district-dubai-united-arab-emir-jid-113935