Housekeeping Quality Manager

At Sofitel, luxury is more than elegance – it’s a way of operating. Every interaction, every decision and every detail shapes our reputation. As a Housekeeping Quality Manager, you will play a key role in upholding the standards that define our hotel, ensuring every space reflects our commitment to refined luxury, exceptional presentation and guest wellbeing.

Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.

A career that lets your passion shine:

• Lead the development, implementation and continuous improvement of Housekeeping Standard Operating Procedures (SOPs), ensuring alignment with Sofitel brand standards and operational requirements.
• Conduct routine and ad-hoc quality inspections across guest rooms, public areas and back-of-house spaces to maintain exceptional cleanliness, presentation and safety standards.
• Champion quality assurance and LQA auditing, ensuring standards are consistently achieved across all shifts through regular inspections, coaching and follow-up.
• Analyse housekeeping processes to identify opportunities to improve efficiency, enhance quality outcomes and optimise operational costs.
• Work closely with the Executive Housekeeper, department leaders, contractors and suppliers to maintain consistent standards and drive continuous improvement.
• Coordinate team briefings, support daily workflow and task allocation, and contribute to a culture of accountability, collaboration and service excellence.
• Develop and deliver engaging training materials and ongoing coaching for team members, covering brand standards, presentation, hygiene, chemical handling and workplace safety.
• Support performance reviews and team development through constructive feedback, coaching and practical learning opportunities.
• Monitor quality audit results, guest feedback and cleanliness-related satisfaction metrics, using HubOS to identify trends and implement corrective and preventive actions.
• Maintain accurate quality assurance records, inspection reports and compliance documentation, ensuring relevant issues are addressed and resolved.
• Promote compliance with workplace health and safety requirements, company policies and the Accor InterREACT programme, contributing to a safe and well-maintained working environment.https://careers.accor.com/global/en/job/housekeeping-quality-manager-in-sofitel-gold-coast-broadbeach-broadbeach-australia-jid-114553