Night Auditor

JOB SUMMARY

The Night Auditor takes ownership of the guest experience from arrival to departure, resolving guest issues at first contact, as well as responding to emergencies through management of the fire panel, crisis management and accident/incident investigation as required. This position is also responsible to assist other departments when the business requires to do so. The Night Auditor has full oversight of the public areas and ensures we provide a welcoming and safe environment to everyone.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 1 year experience in guest services, front office, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Safety and Security 

• Maintain awareness of undesirable persons on property premises.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Handles challenging guest situations during the night and ensure property security
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

General Guest Services Overview 

• Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Address guests’ service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings