About the job
Based at the Mandarin Oriental, Tokyo / within the Guest Experience Department in Tokyo, Guest Experience Officer is responsible, but not limited to, work with the Guest Relations team ensuring an exceptional experience that is personalized and customized to each guest.
The Guest Relations Officer will report directly to the Guest Relations Manager.
As Guest Experience Officer, you will be responsible for the following duties:
• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To ensure that Mandarin Oriental, Tokyo’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• Uses language and cultural skills to assist VIP’s from the colleague’s country of expertise.
• Acts as a liaison with all hotel guests requiring special needs and requirements
• Meets all VIP, long stay and suite guests
• Greet and escort all guests promptly to their rooms
• Responsible for physical inspection of all VIP rooms, prior to arrival
• Coordinates all VIP Amenities with Executive Office for Housekeeping, Room Service, Concierge, Front Office, Reservations and Sales
• Address special guest preferences recorded in guest history profiles
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
• Handle guests incoming and outgoing correspondence, (facsimile, messages, mail)
• Perform assistance to guests in lobby
• Develops new ideas for cost effective guest amenities
• Demonstrate teamwork by cooperating with and assisting colleagues as needed
• Calls daily all VIP guests to arrange meetings, (greetings, cocktails, afternoon tea, breakfast, lunch, dinner.) with the General Manager (or Hotel Manager)
• Is the key person stationed in the lobby to welcome and greet guests upon arrival and departurehttps://careers.mandarinoriental.com/jobs/guest-experience-officer-tokyo-japan-c229d85b-dc66-4d53-ab82-219adc2d4bf2
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
We are looking for the below position to join our team at Avani Mooloolaba Beach Hotel, Sunshine Coast. 1- Guest Service Agent – Front Office Interested candidates please feel free to share your profiles to below email address. fommooloolaba@avanihotels.com.au
Mandarin Oriental Residences Etiler, Istabul is looking for a Director of Residences to join our team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental […]
About the job Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Lobby Ambassador is responsible for overseeing and maintaining the Main Lobby, engaging with hotel guests and visitors, by providing a warm welcome and farewell, and offering guidance whilst performing in accordance to the Legendary Quality Experience and […]
POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide […]
