Guest Experience Coordinator

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

The Guest Experience Coordinator fulfills the daily operations of the department, committing to achieving excellence in customer satisfaction.

What will you do?

• Comply with the attributes, standards and manuals that apply in your department, as well as ensure compliance in the rest of the areas. 
• Ensuring a positive customer experience by personalizing their stay, anticipating their needs, and exceeding their expectations.  
• Efficiently use the different customer experience management tools, as well as understand the results of the Voice of the Customer, complying with the established improvement plans. 
• Manage the digital experience of customers during their stay, according to the global strategy.  
• Manage customer incidents, following established protocols. 
• Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music. 
• Place orders for materials, following the established product guidelines, for the best optimization of economic resources. 

What we’d love to know about you

• Previous experience in  hotel reception  and team leadership.
• Solid knowledge of  Opera PMS  and check-in/check-out processes.
• Fluent level of  English  (other languages ​​will be valued).
• Passion for hospitality and a people-oriented approach.
• Empathy, communication skills, and the ability to motivate and train.
• Eager to grow within Meliá and leave your mark on our team.

https://careers.melia.com/job/Granada-Guest-Experience-Coodinator-Meli%C3%A1-Sierra-Nevada/1449292433/