Receptionist

“The world is yours with Meliá”

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 
• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Job Mission: To guarantee a unique and personalized experience for each guest, ensuring service excellence and contributing to The Level’s positioning as a benchmark of quality and exclusivity within the hotel. This role is key to maintaining customer satisfaction and strengthening loyalty.

What will you have to do?

1. Personalize every interaction with the guest, using their name and anticipating their needs to provide a memorable service.
2. Manage VIP customer profiles and preferences, ensuring accurate information and complying with local data regulations.
3. Perform efficient check-in and check-out processes, including digital management where applicable, ensuring accuracy in accounts and collections.
4. To handle and resolve incidents or complaints in a professional and empathetic manner, communicating actions and escalating when necessary.
5. Promote services and maximize revenue through upselling and cross-selling techniques, supporting the Revenue strategy.
6. Coordinate internal communication, ensuring that all relevant information reaches the reception team and leaders promptly.

What are we looking for?

• Education: University degree or vocational training in Tourism, Hotel Management or similar.
• Languages: Spanish and advanced English (third language is a plus).
• Experience: Minimum 1 year in customer service, preferably in hotel environments.
• Knowledge:
  • Hotel operations and reception procedures.
  • Hotel management systems and security protocols.
• Skills and qualities:
  • Excellent communication skills and customer service orientation.
  • Ability to handle complaints with empathy and professionalism.
  • Organization, planning and attention to detail.
  • Proactive attitude, enthusiasm and willingness to learn.

https://careers.melia.com/job/Valencia-Recepcionista-Meli%C3%A1-Valencia/1448859933/