GUEST CONCIERGE

Guest Concierge – Club by Meliá – Meliá Hacienda del Mar (Estepona) (UNLIMITED COMMISSIONS)

📍 [Marbella – Málaga] | 🕐 Full-time | 💼 Permanent contract | 💸 Salary according to collective agreement + competitive commissions.

Are you passionate about sales and looking for unlimited earning potential? At Club by Meliá, your income depends on your talent.

At  Meliá Hotels International , we are looking for a  dynamic and results-oriented Guest Concierge  to join our  Club by Meliá  team with the aim of proactively inviting guests to learn about the  Circle product  in the sales room, acting as the first key link in the sales process.

What do we offer?

• Unlimited commission system : The more invitations you generate, the more you earn. Your effort and results will directly determine your salary, above the industry standard.
• I work in an international and exclusive environment, representing a world-leading brand.
• Opportunities for professional growth in a global company.
• Ongoing training and tools to improve your sales performance.
• Benefits of the Meliá group.

Position mission:

Offer a personalized, friendly, and high-quality service to guests during their stay, using each interaction as an opportunity to build trust and identify potential customers interested in the product, proactively inviting guests to learn about the business proposal in the sales room and acting as the first key link in the sales process.

Job Functions

1. Provide personalized, warm and helpful service to guests during their stay, becoming their point of contact within the hotel.

2. Use each service interaction as an opportunity to generate conversation, create interest and trust with the guest, with the goal of achieving a natural and effective invitation to the sales room, without exerting direct sales pressure.

3. Proactively invite guests with a suitable profile to the sales room, highlighting the potential benefits they could obtain based on their profile and preferences.

4. Communicate to the corresponding Sales Advisor the relevant information obtained during contact with the guest (profile, interests, type of traveler, perceived objections), to facilitate a personalized sales start.

5. Conduct an effective introduction between the guest and the Sales Advisor, ensuring a smooth and professional transition.

6. Collaborate with the sales team to coordinate guest entry to the lounge and ensure smooth and efficient service.

7. Accurately record the invitations and the outcome of each one in the established management tools, ensuring traceability and consistency of the process.

8. Actively participate in training sessions, team meetings, and feedback sessions to improve interpersonal and business skills.

9. Contribute to the achievement of individual and team business objectives, understanding that quality service is the basis for generating real sales opportunities.  

What are we looking for? 

• 1/2 years of experience in similar positions 
• Studies in tourism, public relations, marketing, hotel management or similar 
• Advanced English, other languages ​​will be highly valued
• Interest in the commercial area and sensitivity to detect sales opportunities
• Good communication and public relations skills, proactive, customer-oriented, and highly service-oriented 
• Knowledge of the Office suite

https://careers.melia.com/job/M%C3%A1laga-GUEST-CONCIERGE-CLUB-BY-MELI%C3%81-MELIA-HACIENDA-DEL-MAR/1387750633/