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Spa Treatment Supervisor

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Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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  • Departement: Spa, Spa *

Spa Treatment Supervisor

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About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Spa & Wellness department, The Spa Treatment Supervisor is responsible for supervising the daily operations of the spa treatment area, ensuring exceptional guest experiences and maintaining high service standards. The Spa Treatment Supervisor reports to the Spa Operations Manager.

As a Spa Treatment Supervisor, you will be responsible for the following duties:

  • To ensure that a high standard of service is maintained throughout the Spa by therapists.
  • Will be responsible for departmental training plan, training and assessment, which will be properly recorded in the relevant areas for all therapists. To coordinate with Learning & Development Department for any training requirements and attend meetings when required.
  • Responsible for LQEs and FORBES refresher training of the therapists, ensuring best practices are consistently performed by the team.
  • Will be responsible of stock control, stock takes and orders of professional products, amenities and tools required to perform spa treatments.
  • Responsible for spa linens stock control and conditions of linen.
  • To ensure cleanliness and hygiene of all treatment rooms, in accordance with FHLSS and Hygiene legislation.
  • Will be expected to assist and perform various demonstrations and events.
  • Responsible for motivation of therapists and report to the Spa Operations Manager on the ambience / morale of the team at any given time.
  • To set an example to all therapists.
  • Responsible for achieving sales targets.
  • To provide guidance and training to motivate a team member who is struggling with upselling.
  • To perform all treatments to the highest standards.
  • Conduct all duties and responsibilities as required by the position or assigned by the Spa Operations Manager.
  • Conduct SOP and P&P trainings with therapists to ensure consistency within the spa treatments team
  • To assist Spa Operations Manager in creating marketing plan, spa promotions and spa events.
  • Frequent checks of spa treatment equipment and follow up on maintenance issues
  • The control aspect of operational supplies in the Spa

As a Spa Treatment Supervisor, we expect from you: 

https://careers.mandarinoriental.com/jobs/spa-treatment-supervisor-abu-dhabi-united-arab-emirates

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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