Account Specialist

POSITION SUMMARY

The Account Specialist supports the conversion of group, contract, transient, and/or extended-stay sales opportunities by using Marriott sales systems and information technology. The role serves as a point of contact among customers, ASO Sales Managers and Directors, hotels, and other internal stakeholders, providing dedicated administrative and transactional support to the Sales organization.

In this role, the Account Specialist supports commercial execution and customer satisfaction by ensuring that requests are handled promptly and efficiently, systems remain current, and business is accurately transferred to the appropriate hotels.

The Account Specialist supports Account Managers and/or Directors in meeting the expectations of internal and external customers. The role provides support for assigned, unassigned, and prospective accounts within the ASO portfolio.

The position provides operational and administrative support to account leaders and hotels in accordance with ASO processes and guidelines.

CANDIDATE PROFILE Preferred Education and Experience

• Two years of experience in Sales and Marketing, Guest Services, Front Desk, or a related professional area is preferred; alternatively, a two-year degree from an accredited institution in Business Administration, Marketing, Hotel and Restaurant Management, or a related discipline.
• Experience in hospitality, group sales, reservations, or sales support is preferred.
• English proficiency is strongly preferred.

CORE RESPONSIBILITIES Sales Management

• Executes and supports sales activities aligned with account strategies and commercial plans, under the direction of Account Managers and/or Directors.
• Supports the preparation of proposals, presentations, responses, and customer materials using approved tools and templates.
• Collaborates with Sales leaders and teams to maximize account value.
• Serves as a liaison between ASO and hotels, ensuring all parties are appropriately informed.
• Supports the coordination of customer events and relationship-building activities.
• Collects and organizes competitive or market intelligence, as needed.
• https://careers.marriott.com/account-specialist-aso-brazil/job/P1-7558457-0