Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
Discover some of the benefits we offer:
🎯 JOB OBJECTIVE
Lead and manage the Housekeeping and, where applicable, Laundry/Valet operations to ensure exceptional cleanliness, guest satisfaction, operational efficiency, team performance, and effective cost control.
✨ WHAT WILL YOU DO?
🏨 Operations: Oversee daily Housekeeping operations and ensure all guest rooms and public areas meet hotel and brand standards.
✨ Quality & Guest Experience: Conduct regular inspections, ensure VIP rooms are 100% ready, handle guest complaints, and drive continuous service improvement.
👥 Team Leadership: Recruit, train, coach, evaluate, and motivate the team while maintaining a positive and professional working environment.
📅 Staffing: Manage staff rosters, daily briefings, work assignments, grooming, uniforms, and manpower according to business needs.
💰 Budget & Cost Control: Support budgeting and forecasting, control departmental expenses, and optimize the use of resources.
🧺 Linen & Supplies: Manage linen, uniforms, guest supplies, cleaning materials, equipment, inventory, purchasing, and storage.
🔧 Maintenance & Safety: Coordinate with Engineering, Laundry, Pest Control, and other departments to ensure smooth operations, preventive maintenance, and safe working conditions.
🔑 Security & Compliance: Ensure proper control of master keys, Lost & Found, emergency procedures, fire safety, and hotel policies.
📋 Standards & Documentation: Maintain SOPs, training manuals, renovation records, reports, and operational documentation.
🤝 Collaboration: Work closely with Front Office and other departments to coordinate room status, guest arrivals/departures, special requests, and hotel activities.
🌿 Guest & Public Areas: Ensure proper care of flowers, plants, room setup, decorations, and overall presentation of the hotel.
📊 Continuous Improvement: Monitor industry and competitor standards and recommend improvements in equipment, cleaning methods, and operational practices.
🌟 Manager on Duty: Perform Manager on Duty responsibilities when assigned.
🔎 WHAT ARE WE LOOKING FOR?
🎓 Education: Degree in Hotel Management or a related field.
💼 Experience: Minimum 2 years in a similar Housekeeping position in a 5-star/deluxe hotel; international hotel experience is preferred.
🧹 Knowledge: Strong knowledge of Housekeeping operations, cleaning chemicals, flooring, carpets, linen, equipment, and hotel standards.
👑 Leadership: Strong team leadership, communication, coaching, problem-solving, and interpersonal skills.
💻 Computer: Good computer skills and administrative ability.
🇻🇳 Vietnamese: Excellent written and spoken.
🇬🇧 English: Good written and spoken.
❤️ Profile: Guest-focused, organized, cost-conscious, fair, disciplined, and able to lead by example.
🌟 Internal Candidates: Minimum 1 year in a similar position in a hotel of comparable category and services.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment […]
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