Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
The Lead Residence Concierge serves as the lead member of the Residential Services team and is responsible for delivering an exceptional luxury residential experience while supporting the daily operation of the Residences Concierge function. This role acts as a key liaison between residents, vendors, and operational departments, overseeing resident communications, onboarding, access management, move coordination, contractor scheduling, and service delivery. The Lead Residence Concierge provides guidance and support to Concierge, Door, and Butler colleagues while fostering strong resident relationships and ensuring the highest standards of personalized service synonymous with the Raffles brand.
Residential Operations Leadership:
· Serve as the primary operational lead for the Residence Concierge operation during assigned shifts.
· Provide day-to-day guidance, coaching, and support to Concierge, Door, and Butler colleagues.
· Assist with onboarding, training, performance development, and ongoing coaching of residential team members.
· Support adherence to residential policies, procedures, and service standards.
· Partner with Residence leadership to identify opportunities to enhance operational efficiency and resident satisfaction.
Resident Relations & Communications:
· Develop and maintain strong relationships with residents, owners, guests, and authorized representatives through personalized and anticipatory service.
· Serve as a primary point of contact for resident inquiries, requests, feedback, and concerns, ensuring timely follow-up and resolution.
· Draft and distribute resident communications, building notices, newsletters, Residence Lounge updates, and operational announcements.
· Maintain accurate resident profiles, preferences, communication records, and service requests.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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