Front Office Ambassador

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking an enthusiastic and professional Front Office Ambassador to join our team in Sepang, Malaysia. As the face of our organization, you will deliver exceptional guest experiences while managing front office operations with precision and care. This role is perfect for someone who combines strong organizational skills with a genuine passion for customer service and a collaborative spirit. You will work closely with our front office team to ensure every guest interaction reflects our commitment to excellence and hospitality.

• Greet guests with warmth and professionalism, serving as the primary point of contact and brand representative for the organization
• Demonstrate exceptional reception, concierge, and operator standards of service in all guest interactions while adhering to all brand, hotel, and departmental policies
• Process guest check-ins and check-outs efficiently and accurately, ensuring all required information is collected and billing is properly configured
• Manage reservations, modifications, and cancellations using property management systems and communicate effectively with guests regarding their bookings
• Handle guest inquiries and requests promptly and professionally, following up within established timeframes to ensure satisfaction
• Maintain comprehensive knowledge of hotel amenities, services, room types, rates, local attractions, and hours of operation to provide accurate information and recommendations
• Promote hotel services and internal outlets (restaurants, spa, etc.) through consultative selling and upselling techniques at all points of contact
• Coordinate with housekeeping and other departments to ensure room readiness and seamless guest experiences
• Enroll guests in loyalty programs and maintain accurate member profiles, celebrating guest loyalty and driving program participation
• Manage reservation files, monitor system requests, and ensure all guest preferences and special requests are documented and communicated to relevant departments
• Assist with luggage storage, retrieval, and bell desk coverage as needed
• Maintain a safe and welcoming front office environment by adhering to all health, safety, and emergency procedures
• https://careers.accor.com/global/en/job/front-office-ambassador-in-ibis-styles-sepang-klia-sepang-malaysia-jid-116168