Assistant Welcome Desk Manager

At W Rome, the Front Office is where every guest experience begins and ends, and we want every moment in between to feel just as memorable.

As Assistant Front Office Manager, you will support the Front Office Manager in leading the daily Front Office operations, including Front Desk, Guest Services, Bell/Door and Switchboard.

You will be a key point of reference for the team, ensuring smooth operations, seamless check-in and check-out experiences and, most importantly, creating the kind of bold, genuine and memorable service our guests expect from W.

WHAT YOU’LL DO

Lead & Inspire

• Support, guide and motivate the Front Office team during daily operations.
• Lead by example, creating a positive, collaborative and engaging working environment.
• Build trust, encourage teamwork and celebrate great performance.
• Support the team across different Front Office functions whenever needed.
• Step in for the Front Office Manager when required.

Create Memorable Guest Experiences

• Be present and visible, connecting with guests and ensuring every interaction reflects the W experience.
• Make sure service standards are consistently delivered throughout the department.
• Handle guest requests, feedback and complaints with confidence, creativity and professionalism.
• Empower the team to find solutions and go above and beyond whenever possible.
• Gather guest feedback and turn it into opportunities to continuously improve the experience.

Make It Happen

https://careers.marriott.com/assistant-welcome-desk-manager-w-rome/job/P1-7629151-0