Mandarin Oriental, Muscat is looking for a Residences Concierge Intern – Omani National to join our Residences team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.
About the Role
• Creates MOWow Moments that surprise and inspire our guests.
• Liaises with external partners to create unique experiences for our guests.
• Knows about all cultural, sports and any other activities in Muscat and surroundings.
• Being able, and regularly performing, duties of all functions within the Concierge desk such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests, guest relation tasks.
• Be the first point of contact in terms of guest relations and services.
• Assisting in billing and invoice preparation.
• Preparing reports according to MOHG standards.
• Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always drives service excellence.
• Be present at the Concierge Desk at the designated shifts and support the Team operationally.
• Being an ambassador of the hotel, both being actively engaging with guests and with colleagues.
• Understands and follows all applicable standards, policies and rules both in terms of quality, sustainability and FLHSS of the Rooms Division.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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