About the job
Based at the Mandarin Oriental, Tokyo / within the Concierge Department in Tokyo, the Assistant Chief Concierge supports the Chief Concierge in leading the concierge team to deliver exceptional guest services and enhance the overall guest experience.
As Assistant Chief Concierge, you will be responsible for the following duties:
* Assist the Chief Concierge in the daily operations and supervision of the Concierge Desk, ensuring seamless service delivery.
* Oversee and train concierge team members, fostering a culture of excellence and adherence to Mandarin Oriental service standards.
* Handle complex guest requests, inquiries, and complaints with professionalism, efficiency, and a proactive problem-solving approach.
* Develop and maintain extensive knowledge of local attractions, dining, transportation, and other services to provide accurate and personalized recommendations.
* Coordinate and arrange a wide range of guest services, including transportation, restaurant reservations, entertainment tickets, and special requests.
* Manage the concierge desk’s budget, inventory, and administrative tasks as delegated by the Chief Concierge.
* Collaborate with other hotel departments to ensure a cohesive and luxurious guest experience.
* Contribute to the development and implementation of new concierge services and initiatives.
* Maintain a high level of discretion and confidentiality regarding guest information.
As Assistant Chief Concierge, we would expect you:
* Minimum of 3-5 years of experience in a luxury hotel concierge role, with at least 1 year in a supervisory or assistant leadership capacity.
* Proven ability to lead, motivate, and develop a team of concierge professionals.
* Exceptional interpersonal and communication skills, both written and verbal, with fluency in English and Japanese. Proficiency in additional languages is a significant advantage.
* Extensive knowledge of local area attractions, cultural events, dining, and transportation options.
* Strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
* Proficiency in hotel management software and concierge-specific systems.
* A passion for delivering outstanding guest service and exceeding expectations.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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