Spa & Gym Receptionist

As the Spa & Gym Receptionist, you will be responsible for performing the following tasks to the highest standards:

• Greet and welcome guests and members with a warm, friendly, and sincere smile, promptly attending to their needs.
• Manage the reception area, including guest and member check-in and check-out, membership verification, and registration procedures.
• Ensure guests and members understand the applicable terms and conditions, facilities, services, and membership benefits.
• Provide accurate information on Spa and Health Club facilities, treatments, products, services, promotions, and membership programmes.
• Recommend suitable and popular spa treatments, products, and membership options, and actively identify upselling opportunities where appropriate.
• Handle guest enquiries, requests, feedback, and complaints professionally, escalating issues to the Supervisor / Manager when necessary.
• Maintain effective communication with guests, members, colleagues, and other departments to ensure a smooth operation.
• Ensure the daily opening and closing procedures of the Spa and Health Club are carried out efficiently.
• Read, update, and communicate information in the receptionist’s message book to ensure proper handover between shifts.
• Maintain a clean, organized, and professional reception area at all times.
• Adhere to Hilton service standards and quality requirements to consistently deliver a professional and memorable guest experience.
• Demonstrate a positive, proactive, and responsible approach to work, including taking initiative to resolve issues and continuously develop new skills.
• Remain flexible and responsive to changing operational requirements.
• Ensure all procedures relating to guest and member information, payments, and access are followed accurately and confidentially.
• Carry out any other reasonable duties and responsibilities as assigned by the Management.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

As the Spa & Gym Receptionist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

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