Mandarin Oriental Cristallo, Cortina is an upcoming luxury alpine resort set above the iconic mountain town of Cortina d’Ampezzo, in the heart of the UNESCO-listed Dolomites. Scheduled to open in Winter 2026, the resort will mark the debut of Mandarin Oriental in one of Italy’s most renowned mountain destinations, combining the legendary heritage of the Cristallo with Mandarin Oriental’s exceptional service, refined design, and award-winning hospitality.
The resort will feature elegantly appointed rooms and suites, exceptional dining experiences, a world-class Spa & Wellness Centre, and curated year-round experiences designed for discerning international travellers seeking the finest alpine luxury.
Joining the pre-opening team offers a unique opportunity to help shape one of Europe’s most anticipated luxury hotel openings, contributing to the creation of an extraordinary guest experience from day one.
Based at Mandarin Oriental Cristallo, Cortina, the Reservations Agent plays an important role in the successful pre-opening and ongoing operation of the resort’s Reservations department. The role is responsible for handling individual room reservations and guest enquiries, ensuring exceptional service, accurate reservation management and the effective conversion of enquiries into confirmed bookings.
As one of the first points of contact for prospective guests, the Reservations Agent represents Mandarin Oriental’s legendary service standards, delivering personalised, attentive and professional communication while maximising revenue opportunities.
During the pre-opening phase, the Reservations Agent will contribute to the establishment of reservation procedures, familiarisation with the resort’s accommodation and facilities, implementation of reservation systems and preparation for the arrival of the resort’s first guests.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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