Group Reservations Agent

About Novotel Surfers Paradise…

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining.  We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

Join Our Team as a Hotel Group Reservations Agent!

Are you passionate about hospitality and love creating seamless guest experiences? We’re looking for a detail-oriented and customer-focused Group Reservations Agent to join our dynamic hotel team and play a key role in delivering exceptional group stays.

🌟 About the Role

As a Group Reservations Agent, you will be the primary point of contact for coordinating, managing, and executing group bookings—from corporate conferences and weddings to tour groups and special events. You’ll ensure every detail is handled with precision, delivering a flawless experience from inquiry through to arrival.

🛎️ Key Responsibilities

• Manage and coordinate group reservations from initial enquiry through to departure
• Liaise with sales, front office, and events teams to ensure smooth execution
• Input and maintain accurate booking data in reservation systems
• Monitor room allocations, rates, contracts, and cut-off dates
• Prepare rooming lists, reports, and group arrivals
• Handle special requests, changes, and last-minute adjustments professionally
• Deliver excellent customer service to clients, agents, and internal stakeholders
• https://careers.accor.com/global/en/job/group-reservations-agent-in-novotel-surfers-paradise-surfers-paradise-australi-jid-113169