Head Housekeeper

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.  As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.

Typically supervises small number of housekeeping and laundry employees in a small limited-service or extended stay single-site hotel with a limited range of facilities.

Assist the Operations Manager in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Assist with scheduling and room cleaning assignments to ensure proper coverage.

Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction. 

Assist with training employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.  Monitor performance and make recommendations for disciplinary and other human resources-related actions.

Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct them in corrective action.  Provide adequate training as needed.

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Notify management when par levels for supplies and equipment are insufficient

Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Front Office and Maintenance.

May maintain procedures for security of lost and found items.

May assist with other duties as assigned.

https://careers.ihg.com/en/job-details/?jobref=Head+Housekeeper+-+MFCAA%7cUS%7c171274#181033