Groups & Events Coordinator (6 Months FTC) (Part – Time)
The Westin Palace Milan
As part of the Marriott International family, Westin offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Position Summary
The Groups & Events Coordinator is responsible for coordinating group bookings and event arrangements, serving as the primary contact for clients, guests, and internal departments throughout the planning process. This role supports the team by managing the administrative and operational aspects of group reservations, meeting space coordination, rooming lists, billing instructions, and event details while maintaining high standards of guest satisfaction and brand excellence.
What you’ll do
- Coordinate all aspects of group reservations and event bookings, including room blocks, meeting space requirements, rooming lists, special requests, and billing arrangements.
- Serve as the primary liaison between clients and hotel departments, ensuring accurate communication of event requirements and operational details.
- Manage incoming inquiries, requests, modifications, and cancellations related to groups and events through phone, email, and other communication channels.
- Prepare and distribute event orders, group resumes, and other operational documentation to relevant departments.
- Monitor room blocks and group pickup, making adjustments as needed to optimize hotel inventory and maximize revenue opportunities.
- Ensure all group and event information is accurately entered and maintained in hotel systems.
- Coordinate VIP arrivals, special amenities, and customized guest experiences in accordance with brand standards.
- Work closely with Sales, Revenue Management, Front Office, Housekeeping, Food & Beverage, and Accounting teams to ensure flawless event execution.
- Support the achievement of departmental revenue goals through effective upselling and cross-selling of hotel products and services.
- Assist with site inspections, client visits, and event planning meetings as required.
- Maintain organized records, contracts, correspondence, and operational files related to groups and events.
- Resolve guest and client concerns promptly and professionally, escalating issues when appropriate.
- Promote awareness of the Westin brand and deliver service that reflects a commitment to personalized hospitality and well-being.
What you’ll bring
Education
- High school diploma or equivalent required.
- Degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field preferred.
Experience
https://careers.marriott.com/groups-events-coordinator-6-months-ftc-part-time-the-westin-palace-milan/job/P1-7690157-0
