Assistant Front Office Manager

Ennismore is the largest and fastest-growing lifestyle hospitality company. Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose-driven in everything we do.

The Dominick Hotel (soon to be Delano Soho) luxury, Five Diamond, Four Star hotel in the Soho neighborhood of New York City. The downtown address lends itself to a casual, more comfortable style of luxury. The design of the hotel imbues a welcoming feeling to the arrival experience with a soaring lobby space enriched by the warmth of wood louvers and the glow of a fireplace.

The Assistant Front Office Manager is Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
3. Maintain positive guest relations at all times.
4. Resolve guest complaints, ensuring guest satisfaction.
5. Maintain complete knowledge at all times of:

1. all hotel features/services, hours of operation.
2. all room types, numbers, layout, decor, appointments and location.
3. all room rates, special packages and promotions.
4. daily house count and expected arrivals/departures.
5. room availability status for any given day.
6. scheduled in-house group activities, locations and times.
7. all hotel and departmental policies and procedures.

1. Access all functions of the computer system.
2. Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
3. Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such.
4. Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
5. Monitor expenses (telephone, cost of sales, supplies, T/A commissions and labor).  Track actuals against budget.
6. Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
7. Ensure that staff report to work as scheduled.  Document any late or absent employees.
8. https://careers.accor.com/global/en/job/assistant-front-office-manager-temporary-the-dominick-in-the-dominick-new-york-united-states-jid-117510