Engineering Supervisor

Position Purpose

To supervise and execute repair & maintenance work in all areas of the hotel and support the overall success of the hotel by living our Hilton values and demonstrating our HGI brand personality behaviours every day.

Attitude, Behaviours & Skills

• Positive attitude
• Good communication skills
• Ability to work on their own
• Ability to work under pressure
• Excellent grooming standards
• Exposure to budgeting and basic accounting
• Committed to delivering a high level of customer service
• Strong leadership skills and previous experience of managing a team
• Flexibility to respond to a range of different work situations
• Previous experience of facilities management

Duties & Key Responsibilities

• Execute duties as assigned by the Chief Engineer or General Manager.
• Plan the work for the maintenance department and distribute assignments accordingly during absences of the Maintenance Manager
• Support the Chief Engineer / Maintenance Manager in his/her attempt to reduce hotel operating costs and conserve energy and water
• Always deliver ‘fair share’ in team task elements of the role and support colleagues whose workload may temporarily be heavy.  
• Assist the Chief Engineer / Maintenance Manager in planning, offering and conducting regular skills and procedure trainings for Team Members from other departments.
• Provide constructive suggestions/feedback to the Maintenance Manager on product, processes and Guest complaints
• Supervise other Maintenance Team Members on shift, check repairs and recognise Team Members for work well done
• Assist the Maintenance Manager /Chief Engineer in providing a work environment to Maintenance Team Members that allows everyone to thrive and fulfil their potential
• Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment
• Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work and painting in all areas of the hotel
• Pro-actively seek feedback from guests when communicating with them while executing maintenance tasks to increase guest satisfaction.
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