At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.
We seek an exceptional Hotel Manager to help preserve its distinctive heritage while elevating its standards for a new generation of discerning travellers.
Reporting directly to the Area Managing Director, the Hotel Manager is the senior operational leader of Splendido, accountable for the coordinated performance of the hotel’s operating departments, the quality of the guest and colleague experience, and disciplined delivery of business objectives.
This is an executive leadership appointment requiring breadth beyond a single division.
Main duties and responsibilities:
Translate strategic direction into outstanding daily execution; lead a confident, accountable management team; safeguard the hotel’s reputation and assets; and consistently deliver intuitive, highly personalised service alongside strong financial performance. Be visible, decisive and trusted by guests and colleagues alike.
– Lead the integrated day-to-day operation of Splendido across Rooms, Guest Experience, Wellness and relevant support functions, through their respective departmental leaders.
– Act as the principal operational counterpart to the Area Managing Director, making timely decisions within agreed authority and ensuring consistent execution of strategic priorities.
– Set clear departmental objectives, operating rhythms, performance reviews and cross-functional accountability; ensure readiness for seasonal opening, peak periods and closing.
– Anticipate operational risks, maintain business continuity and resolve complex matters with sound judgement, discretion and urgency.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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