Account Executive Italy

Position Summary:

Account Management and Business Development (65%) 

• Visit partner hotels to realize operational savings using HSM’s suppliers.
• The first point of contact for clients in region.
• Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person, digital meetings or via telephone.
• Explore opportunities for new and existing customers.
• Engage professionally with various hotel stakeholders.
• Find new customers (leads) and excite them for HSM services.
• Onboard new Hotels, make sure they are familiar to our suppliers & purchasing software.
• Perform follow up duties.
• Review data to determine opportunities & improvements.
• Develop and execute account plan for each customer.
• Monitor participation to Hilton Programs to drive scale, savings & revenue.
• Assist customers in understanding product needs including the determination of product usage and specifications along with seeking new, alternate or better products.
• Communicate information regularly to customers, hotel purchasing team members and or other hotel departments as and when needed.
• Producing pricing benchmarks on customer’s incumbent suppliers to show value of HSM, including new market trends.
• Ensuring Hilton Supply Management knowledge is up to date.

Data Management  (15%)

• Gather appropriate data or information from all relevant sources, e.g. Salesforce, Records, Files, Databases, BirchStreet, HSM Customer Portal, and Customer Information.
• Ensure all enquiries within specific areas of responsibility are responded promptly with satisfactory resolution.
• Maintain systems and procedural documentation including contracts management across all client bases.
• Assist with onboarding process for new customers including but not limited to eProcurement installation, supplier orientation and kick off meetings.
• Review list of Hotels’ purchases and advise the Hotels on the nominated supplier.
• Work with multiple data streams to evaluate customer accounts.

Administrative & Support Activities (20%)

https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/job/213166