Agente de Call Center

About Four Seasons Hotel Madrid:

Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid.

After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, four restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail.

About the role:

Four Seasons Hotel Madrid is looking for a Call Center Agent to join our team. This person will work within reservations department, and must have a commitment and passion, providing a first-class service to the Four Seasons Standards, ensuring that the guests’ needs are met and will do this in a pleasant manner as an ambassador for the Four Seasons product. As a Call Center Agent you:

• You are a meeting point for all incoming calls.
• You are a supporting hand for all callers with their questions and requirements.
• You are a leading help for our guests to connect them with our departments or transfer information.

What you bring:

We are looking for individuals that are highly motivated team players. This role has direct contact with guests and as such good communication skills are essential.

This position does require an applicant with a flexible schedule, able to work in different shifts, weekends, and holidays.

At least one years’ experience in a similar role within a five star luxury environment is preferred.

Must have the legal right to work in Spain and have fluency in English and Spanish.