Assistant Front Office Manager

Front Office Operation

• Prepares an action plan in conjunction with the Front Office Manager and passes it on to teams
• Modifies working methods to comply with the brand philosophy
• Involves and motivates teams on a day-to-day basis
• Prepares the team’s training plan and follows up implementation
• Communicates with the other departments
• Ensures that guest documentation and information is available and up to date
• Supervises guest welcoming operations and rooms sales
• Coordinates the front office team
• Organizes and plays an active role in welcoming guests
• Organizes guest arrivals and departures with the team
• Prepares the hotel room status report (number of occupied rooms compared to the number of rooms sold)
• Is responsible for the completion of official guest identification forms
• Ensures that internal procedures are duly applied
• Checks room reservations and the VIP guest list
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Is capable of moving people from their rooms and handling difficult situations

Team Management

• Modifies working methods to comply with the brand philosophy
• Prepares an action plan in conjunction with the Front Office Manager and passes it on to teams
• Helps employees manage their stress
• Involves and motivates teams on a day-to-day basis
• Helps integrate newcomers to the team
• Trains team members
• Applies and respects labor legislation
• Prepares the team’s training plan and follows up implementation
• Applies and ensures application of labor legislation
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• https://careers.accor.com/global/en/job/assistant-front-office-manager-in-pullman-lombok-merujani-mandalika-beach-resort-puj-jid-92097