Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
EOE/M/F/D/V
Reporting to the Director of Front Office Operations, your responsibilities and essential job functions include but are not limited to the following:
· Responsible for permanent Overnight/ Night Audit Manager relief (2 days per week) and occasional opportunity for other shifts in the week may be available based on business demands
· Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
· Provide leadership while fostering a compassionate, collaborative work environment
· Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
· Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
· Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
· Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines
· Service focused personality is essential and previous leadership experience required
· Prior experience working with Opera or a related system
· Detailed oriented, strong business acumen, highly organized
· Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
· Lead the department in the absence of the Front Office Manager
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest […]
POSITION SUMMARY First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that […]
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Bellperson/Porter, you’re not just assisting guests with transporting and storing luggage – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the […]
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler’s largest conference resort hotel, offering 5 unique dining […]
