Assistant Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Front Office Manager

Descripción de la empresa

 

Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach.

With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers.
It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people.
Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona.

Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress, are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character.

Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city’s most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors.

 

Descripción del empleo

 

MISIÓN DEL PUESTO:

Asistir al Front Office Manager en la gestión operativa del departamento, garantizando el buen funcionamiento de los servicios de recepción, optimizando la experiencia del huésped y contribuyendo a la consecución de los objetivos del hotel en términos de calidad y rentabilidad. Además, deberá liderar, formar y motivar al equipo para mantener los más altos estándares de servicio.

En ausencia del Front Office Manager, asumirá la plena responsabilidad del departamento, asegurando la continuidad y excelencia en el servicio.

Responsabilidades y funciones:

Atención al Cliente y Calidad de Servicio

  • Representar la imagen del hotel con profesionalismo, calidez y eficiencia en cada interacción con los huéspedes.
  • Supervisar que todas las tareas orientadas a la comodidad y satisfacción de los huéspedes sean gestionadas con prioridad.
  • Resolver incidencias y gestionar reclamaciones de manera proactiva y eficaz, asegurando la satisfacción del cliente.
  • Mantenerse informado/a sobre la zona local (historia, lugares de interés, eventos especiales) para asesorar a los huéspedes.
  • Garantizar la correcta gestión de llegadas y salidas, especialmente de huéspedes VIP.
  • Supervisar y garantizar el cumplimiento de los estándares de la marca en la atención y el servicio.

Gestión Operativa y Coordinación Interdepartamental

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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