Assistant Guest Relations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Guest Relations Manager

Company Description

 

With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.

A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

 

Job Description

 

  • Support the Guest Relations Manager in delivering exceptional guest experiences.
  • Ensure high standards of guest satisfaction and personalized service.
  • Supervise daily Guest Relations operations and support the development of team members.
  • Handle guest complaints, coordinate VIP services, and ensure effective service recovery.
  • Maintain the hotel’s service standards and contribute to continuous improvement.
  • Ensure consistently high levels of guest satisfaction throughout the guest journey.
  • Handle guest complaints and concerns professionally and efficiently.
  • Follow up on service recovery actions to ensure guest satisfaction.
  • Anticipate guest needs and provide personalized service.
  • Coordinate VIP arrivals, special occasions, and individual guest requests.
  • Build positive relationships with guests to encourage loyalty and repeat business.
  • Supervise and support the daily operations of the Guest Relations team.
  • Ensure timely responses to guest inquiries and requests.
  • Monitor guest feedback, online reviews, and satisfaction surveys.
  • Maintain accurate guest profiles, preferences, and complaint records.
  • Follow up on outstanding guest requests and unresolved issues.
  • Ensure effective communication with guests before arrival, during their stay, and upon departure, where applicable.https://careers.accor.com/global/en/job/assistant-guest-relations-manager-in-rixos-premium-seagate-sharm-el-sheikh-egypt-jid-113873

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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