Assistant Guest Services Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Guest Services Manager

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler’s largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

 

Job Description

 

Assistant Guest Services Manager

As the Assistant Guest Services Manager, you will lead and manage all aspects of the Guest Services department – including Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet – while fostering an engaged, high-performing team. By showcasing your leadership and interpersonal strengths, you will maximize operational efficiency, uphold the highest standards of service excellence, and ensure every guest interaction is transformed into a memorable experience.

Salary Range: $66,000 – $69,000 gross annually, depending on education and experience

Job Duties Include:

  • Manage and motivate the Guest Services team, ensuring colleagues are strategically positioned to engage with guests and deliver exceptional service throughout their stay.
  • Oversee and coordinate seamless arrival and departure experiences across Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet.
  • Maintain the highest operational and service standards through regular inspections, coaching, and performance management.
  • Handle guest concerns promptly and professionally, ensuring appropriate follow-up and communication with relevant departments.
  • Conduct regularly scheduled departmental meetings and support ongoing colleague engagement initiatives.
  • Balance operational, administrative, and staffing requirements while fostering a positive team culture.
  • Train, onboard, and develop all new colleagues within the department.
  • Assist guests with hotel facilities, services, and local information in an informative and helpful manner.
  • Supervise valet operations to ensure guest vehicles are driven, parked, and retrieved safely, efficiently, and with the highest level of care and professionalism.
  • Manage the hotel’s fleet of vehicles, ensuring they are properly maintained, operationally ready, and compliant with safety standards.
  • Support departmental efficiency by maintaining strong communication and collaboration between all Guest Services teams.

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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