Assistant Guest Services Manager

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler’s largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Assistant Guest Services Manager

As the Assistant Guest Services Manager, you will lead and manage all aspects of the Guest Services department – including Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet – while fostering an engaged, high-performing team. By showcasing your leadership and interpersonal strengths, you will maximize operational efficiency, uphold the highest standards of service excellence, and ensure every guest interaction is transformed into a memorable experience.

Salary Range: $66,000 – $69,000 gross annually, depending on education and experience

Job Duties Include:

• Manage and motivate the Guest Services team, ensuring colleagues are strategically positioned to engage with guests and deliver exceptional service throughout their stay.
• Oversee and coordinate seamless arrival and departure experiences across Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet.
• Maintain the highest operational and service standards through regular inspections, coaching, and performance management.
• Handle guest concerns promptly and professionally, ensuring appropriate follow-up and communication with relevant departments.
• Conduct regularly scheduled departmental meetings and support ongoing colleague engagement initiatives.
• Balance operational, administrative, and staffing requirements while fostering a positive team culture.
• Train, onboard, and develop all new colleagues within the department.
• Assist guests with hotel facilities, services, and local information in an informative and helpful manner.
• Supervise valet operations to ensure guest vehicles are driven, parked, and retrieved safely, efficiently, and with the highest level of care and professionalism.
• Manage the hotel’s fleet of vehicles, ensuring they are properly maintained, operationally ready, and compliant with safety standards.
• Support departmental efficiency by maintaining strong communication and collaboration between all Guest Services teams.

• Class 5 BC Drivers License (required)https://careers.accor.com/global/en/job/assistant-guest-services-manager-in-fairmont-chateau-whistler-whistler-canada-jid-99399