Assistant Guest Services Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About the Role

The Assistant Guest Services Manager plays a key role in creating exceptional guest experiences throughout every stage of the guest journey, from pre-arrival through post-departure. This position leads the Guest Services operation, including Valet and Garage services, while ensuring seamless arrivals, departures, and personalized service that reflects Four Seasons standards. This role is part of the Front Office and Guest Services team and reports to the Director of Rooms.

What You Will Do

• Lead the Guest Services team to deliver exceptional and personalized guest experiences.
• Respond to guest requests, concerns, and special arrangements with professionalism and urgency.
• Create memorable guest interactions through thoughtful recommendations and service recovery.
• Oversee Valet and Garage operations, ensuring efficiency, guest satisfaction, and adherence to operational standards.
• Monitor departmental expenses and performance, including understanding and managing departmental financial results.
• Manage guest luggage storage and related arrival and departure logistics.
• Partner with Front Office, Housekeeping, Concierge, and other departments to ensure a seamless guest experience.
• Coach, develop, and support team members while fostering a culture of service excellence.

What You Bring

• 3+ years of leadership experience in a luxury hotel or hospitality environment.
• Strong communication, organization, and problem-solving skills.
• Proven ability to lead teams and build positive working relationships.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Experience with Opera or a comparable property management system is preferred.
• https://careers.fourseasons.com/us/en/job/REQ10396318/Assistant-Guest-Services-Manager