Assistant Housekeeping Manager

Assistant Housekeeping Manager
Mandarin Oriental Jakarta is looking for a Assianstant Housekeeping Manager to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Assistant Housekeeping Manager is responsible for supervise Team Leaders of Public Area and Public Area Attendants and oversee the efficient cleaning of all hotel’s public area ensuring consistency to enhance guest experience. The Assistant Housekeeping Manager reports to the Assistant Executive Housekeeper.

As Assistant Housekeeping Manager, you will be responsible for the following duties:

1. Legendary Quality Experience (LQE)

• Responsible for maintaining the Legendary Quality Experience (LQE).
• Ensure customer satisfaction from arrival to departure in accordance with standards and procedures.
• Promote and recognize opportunities to provide guest service beyond expectations.
• Monitor guest satisfaction by following up on comments and complaints within 24 hours.

2. Staff & Manpower Management

• Ensure sufficient manning in public areas and rooms according to operational demand.
• Ensure punctuality, uniforms, personal hygiene, and grooming standards are met.
• Monitor colleagues’ and housekeeping supervisors’ performance and provide on-the-job guidance.
• Assist with training of new colleagues and career development of current colleagues.
• Monitor training progress, identify team strengths and weaknesses.
• Set reasonable objectives for housekeeping supervisors to achieve.
• Report staff performance, incidents, and attitude to the Housekeeping Manager/Executive Housekeeper.
• Conduct regular coaching sessions.https://careers.mandarinoriental.com/jobs/assistant-housekeeping-manager-jakarta-daerah-khusus-ibukota-jakarta-indonesia-29544bbd-16d9-4834-84aa-a34d59f9eb33