Assistant IT Manager

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

The Assistant IT Manager will partner with the IT Manager to deploy, secure, and sustain all hotel technology—from PMS and POS to guest-facing Wi-Fi and in-room Iot controls. This position plays a hands-on role during pre-opening build-out, then transition into a dynamic support leader, ensuring our systems deliver seamless, high-performance experiences for our Faena New York guests and staff.

This position has an annual compensation of $95,000.

DUTIES AND RESPONSIBILITIES

Pre-Opening Deployment & Readiness

• System Implementation: Assist in installing and configuring Opera (PMS), SilverWare (POS), PBX/VoIP, IPTV, and enterprise Wi-Fi networks.
• Infrastructure Validation: Audit LAN/WAN, VLAN segmentation, and network security; coordinate failover, backup-power and redundancy plans.
• Vendor Coordination: Manage on-site deliveries, installations, and SLAs with Cisco, Mitel, Siemens, and other technology partners.
• User Acceptance & Training: Lead UAT cycles; create SOPs, quick-reference guides, and hands-on training modules for front desk, F&B, and housekeeping teams.

Day-to-Day Operations & Support

• Technical Support: Provide prompt resolution of hardware, software, and connectivity issues—minimizing disruption to guest services.
• Maintenance & Compliance: Oversee patch management, antivirus, intrusion detection, and data-privacy protocols in line with brand and legal standards.
• Asset Management: Maintain an accurate IT inventory; coordinate repairs, upgrades, and equipment replacements lifecycle.

Guest-Experience & Innovation

• Guest-Facing Technology: Troubleshoot contactless check-in kiosks, mobile-key integrations, in-room entertainment systems, and smart-room controls with discretion.
• Continuous Improvement: Identify and pilot new technologies (IoT, advanced streaming, digital signage) that elevate the Faena experience.

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–3 years’ hotel IT experience, with hands-on exposure to PMS (Opera/Micros), POS, Aruba/Cisco networking, and PBX systems.
• Strong communicator and trainer—able to translate technical concepts for non-technical teams.https://careers.accor.com/global/en/job/assistant-it-manager-in-faena-new-york-new-york-united-states-jid-103361