Assistant Manager

“Hospitality is a work of Heart” at The Sebel Mandurah. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

The Sebel Mandurah is located less than an hours’ drive from Perth CBD and is located on the edge of Mandjar Bay.  The hotel offers a variety of 84 rooms and apartments, along with excellent conferencing facilities, accommodating up to 150 guests.

As Assistant Manager, you’ll play a pivotal role in leading our Front Office team to success. Reporting to the Front Office Manager your days will be dynamic – think managing day-to-day operations, inspiring your team, and ensuring that every guest feels welcome and valued. You’ll work closely with a passionate team to uphold our brand standards and maximize both guest satisfaction and profitability.

What You’ll Be Doing:

• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Be proactive and resourceful when attending to guest requests.
• Have the necessary skills and training to actively resolve complaints and challenges presented by guests
• Hold responsibility and accountability for the efficient operation of the hotel in the absence of senior management
• Ensuring policies, procedures, rates and general hotel information are communicated to the team
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the hotel
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency
• Provide guidance, support training and leadership to all employees.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Work together with trust so that colleagues and management meet the goals of the department and the Hotel
• Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements

• A diploma in Hospitality Management or Business Administration (preferred).
• At least 2 years of experience in the hotel industry with strong Front Office expertise.
• Proven leadership skills with the ability to mentor and motivate a team.
• Excellent communication, organization,https://careers.accor.com/global/en/job/assistant-manager-in-the-sebel-mandurah-mandurah-australia-jid-100413