Assistant Manager Housekeeping

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 

**Position Overview**

We are seeking an enthusiastic and detail-oriented Assistant Manager Housekeeping to join our dynamic hospitality team in Mumbai, India. In this pivotal role, you will partner with the Housekeeping Manager to deliver exceptional cleanliness, comfort, and guest experiences across all hotel areas. You will lead and inspire housekeeping colleagues while maintaining operational excellence, upholding brand standards, and driving continuous improvement. This is an excellent opportunity for a motivated professional ready to make a meaningful impact in a fast-paced luxury hospitality environment.

**Operational Excellence & Quality Assurance**

• Support day-to-day housekeeping operations, ensuring all guestrooms, suites, public areas, and back-of-house facilities consistently meet luxury hospitality standards
• Conduct routine inspections and quality audits to verify compliance with brand standards and cleanliness benchmarks
• Monitor room status and occupancy levels to optimize operational efficiency and guest satisfaction
• Collaborate seamlessly with Front Office, Engineering, and Laundry teams to ensure cohesive guest experiences
• Address guest requests, concerns, and service recovery situations with professionalism and empathy
• Analyze guest feedback and quality scores, implementing corrective actions to drive continuous improvement

**Team Leadership & Development**

• Supervise, mentor, and motivate housekeeping colleagues to deliver outstanding service
• Conduct daily briefings, training sessions, and performance coaching to build a high-performing team
• Support recruitment, onboarding, and talent development initiatives with transparency and inclusivity
• Foster a collaborative culture that promotes engagement, teamwork, and professional growthhttps://careers.accor.com/global/en/job/assistant-manager-housekeeping-in-novotel-mumbai-international-airport-mumbai-india-jid-99480