Assistant Quality & Brand Experience Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Quality & Brand Experience Manager

Company Description

 

Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury.

With over 115 Sofitel and Sofitel Legend hotels in more than 45 countries, our reach is truly global, making the sky the limit for growth opportunities. As our portfolio expands each year, there are ample opportunities to be involved in both our existing properties, and our future openings.

Sofitel Jabal Omar Makkah

Sofitel Jabal Omar Makkah brings together French elegance and the warmth of Saudi hospitality in the heart of the Holy City. As part of Accor’s luxury portfolio, we aspire to create meaningful guest experiences through thoughtful, personalised service.

Join our opening team of passionate Heartists® and help shape a distinctive new chapter of Sofitel hospitality. Discover an opportunity to grow your career, celebrate your talents, and make every moment matter

 

Job Description

 

Your Mission / What you will be accountable for

Support the consistent delivery of Sofitel standards and thoughtful, personalised guest experiences across the hotel. Translate audit findings and guest feedback into practical improvements, working closely with operational teams to strengthen service quality, support compliance and bring Sofitel’s service culture to life at every touchpoint.

Role Description / What you will do

 

  • Assist the Director of Quality & Guest Experience in implementing the hotel’s quality assurance plan and monitoring service standards across the guest journey.
  • Conduct regular operational audits and self-assessments using approved digital checklists, including iAuditor and MyLQA where applicable; document findings and compare results over time.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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