Assistant Resident Services Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

As the Assistant Resident Services Manager at Fairmont Chateau Lake Louise, you will support the daily experience of up to 900 residents. This community-focused role supports housing services, lifestyle programs, and team operations to ensure a clean, safe, and welcoming living environment. With strong leadership and organizational skills, you’ll help deliver on our mission: to provide the best possible living experience for all residents.

Position Type: Permanent
Start Date: September 2026

Job Duties Include:

Reporting to the Colleague Services Manager, responsibilities and essential job function include but are not limited to the following:

• Deliver excellent, thoughtful, and emotionally intelligent service to staff and residents
• Supervise, lead, and train a diverse team, fostering a positive and inclusive work environment
• Demonstrate a hands-on leadership style with a willingness to learn all agent tasks; confidently train team members and perform all duties required to achieve guest service goals
• Assist with the employee arrival experience, ensuring each new resident is provided with clean, well-maintained, and fully prepared housing
• Communicate, administer, and enforce policies and procedures outlined in the Colleague Housing Handbook and lease agreements
• Oversee daily housing operations, including assigning duties, managing the housing inbox, liaising with employees and residents, conducting daily briefings, and inspecting completed work
• Collaborate with Human Resources, Security, and Executive teams to maintain effective communication regarding resident relations and ensure appropriate support is provided
• Support departmental administration, including lease agreements/renewals, rent payments, employee and resident documentation, health and safety programs, uniform distribution, payroll coordination, waitlist management, unit assignments, mail processing, and resident services
• Work with the leadership team to achieve annual departmental goals, including developing and implementing action plans based on Employee Engagement and Colleague Services Survey results
• Manage inventory and order supplies as required
• Maintain a clean, safe working environment and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and sustainability initiatives
• Assist with additional responsibilities as assigned, including small projects such as suite, recreation, and common area renovations, as well as supporting new colleagues’ Housing Orientation
• Carry out any other tasks as assigned
• https://careers.accor.com/global/en/job/assistant-resident-services-manager-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-106405