Assistant Security Manager

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we’re all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. 

🌟 THE MISSION

You’re one of the people who makes sure Mama feels safe, secure and free to be herself 🛡️✨

As our Assistant Security Manager, you’ll help lead the security operation across the hotel, protecting our guests, team members, property and Mama’s unique atmosphere. You’ll be visible, calm and confident — keeping standards high without ever losing the warm, welcoming spirit of the brand.

You don’t just manage security — you create peace of mind.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

🛡️ Safety & Security Guardian

• Support the Security Manager in overseeing the day-to-day security operation across the hotel
• Ensure the safety and security of guests, team members, visitors and hotel assets
• Maintain a visible and reassuring security presence throughout the property
• Monitor security risks and take proactive action to prevent incidents

🚨 Incident Response Expert

• Respond quickly and professionally to security incidents, emergencies and guest concerns
• Lead or support emergency response procedures when required
• Investigate incidents and prepare accurate reports and follow-up actions
• Liaise with local authorities and emergency services when necessary

👥 Team Leader & Coach

https://careers.accor.com/global/en/job/assistant-security-manager-in-mama-shelter-cape-town-cape-town-south-africa-jid-104888