JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goalshttps://careers.marriott.com/asstmgr-front-office-i/job/922A920DC1E251EEFDF09F29D30B29A0
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description: Duty Engineer – Maintenance participates in the preventive maintenance program of all-building equipment and rooms. Supervise train and inspect the performance of engineering staff ensuring that all procedures are completed to the hotel’s standards. Work closely with Engineer Supervisor/ Manager in scheduling work and setting priorities. Also make decisions in the absence of Engineer […]
POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts […]
Front Office Overseas Intern 40 hours, 5 days per week Duration of internship: 6-12 months About the Job Based at Mandarin Oriental Qianmen, Beijing the Front Office Overseas Intern will support the hotel’s Front Office team in delivering exceptional guest service and ensuring smooth daily operations. This role plays a key part in creating […]
Description: Handling of check in and check out procedures such as meet and greet payment collection luggage handling and rooming • Handling incoming calls tenant general enquiries sales enquiries & viewing appointments • To carry out daily weekly and monthly operation reports and overseeing of check in and out documents • In coordination with Team […]
Reservation Agent Mandarin Oriental Jakarta is looking for a Reservation Agent to join our Reservation team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. […]
