Bell Clerk

Classification: Full Time

The hour pay rate for this role is: $25.28 – $31.60 per hour.

Shift Pattern: AM/PM/Overnight – Various. Must have availability to work weekdays, weekends and holidays.

Language: Fluency in English and Japanese required.

Ideal candidate will have:

• 1-year previous customer service experience and hotel background preferably.
• Experience to comfortably utilize computer systems including Microsoft Office.

What will I be doing?

A Bell Clerk is responsible for answering phone calls, taking orders, and receiving messages from guests and team members and turning requests and messages received over to Bellhelp and other Guest Services team members. Ability to communicate effectively verbally and in writing in both English and Japanese including numbers. Specifically, you would be responsible for the following:

• Answers phones, takes orders and messages. Communicates to guest service/bell assistance to deliver and retrieve packages and luggage required.
• Uses positive, clear communication and listens to employees/guest to understand inquires and requests to provide accurate information and prompt assistance.
• Responds to telephone inquiries using positive and clear communication. Directs and coordinates requests and follows through to the proper personnel. Documents information regarding luggage and follows through with appropriate action.
• Verifies customer information (room number and name) through computer system to facilitate the efficient and timely delivery of luggage and various items. Generates room listings for bag pulls, deliveries and arrivals.
• Grasp, lifts, carries and/or otherwise loads/unloads and transports packages from service vehicles and dolly carts to storage area or recipients.
• Resolves complications as they arise, eg., lost luggage, damaged luggage, untimely delivery of luggage and other similar situations.

https://jobs.hilton.com/apac/en/job/HOT0CGLO/Bell-Clerk-English-and-Japanese-Speaking-Vacation-Ownership-Hilton-Hawaiian-Village-Waikiki-Beach-Resort