Bilingual Concierge

Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Concierge.

What is in it for you:

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package

Reporting to the Chief Concierge and Senior Rooms Managers, responsibilities and essential job functions include but are not limited to the following:

• Assist guests with mail, messages, and any plans or arrangements they require
• Assist with any plans or arrangements the guest intends to make during their stay and to ensure timely follow up with guests and any confirmations for bookings
• Consistently offer professional, friendly and engaging service
• Assist guests regarding hotel facilities in an informative and helpful way
• Assists in overseeing the bell desk and bell team
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

• Previous customer related experience required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Must be fluent in both languages
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all time
• Previous supervisory/management experience a strong asset

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift
• Regularly lifting heavy objects (up to 50 pounds)
• Occasional kneeling, pushing, pulling, lifting

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

https://careers.accor.com/global/en/job/bilingual-concierge-full-time-in-fairmont-chateau-laurier-ottawa-canada-jid-74886