Business Center Supervisor

POSITION SUMMARY

Business Center Supervisor

Responsible for the management and administration of the Business Center Department in accordance with hotel standards. Partner with the Event Management Department for the successful execution of events and group programs. Lead and inspire a team of Business Center Agents and Event Concierge to deliver exceptional service. Oversee daily operations, including managing the Business Center amenities, organize and attend pre-conference meetings with Meeting Planners. Attend Banquet Event Order (BEO) meetings to ensure accurate communication and event execution. Assign Event Concierge coverage for all events and maintain smooth operational support throughout. Handle event shipping and receiving. Manage month end financial reporting and departmental forecasting. Responsible for on-boarding training, prepare weekly schedule and conduct annual performance reviews. Support recruitment and provide guidance through coaching, counseling and disciplinary actions as needed.

Collaborate with the Banquet Operations and Culinary Teams to ensure accurate and timely event setups. Build and maintain strong relationships with Event Planners and vendors to ensure seamless events and group programs while delivering the highest quality of service. Possess proven ability to address customer concerns with a proactive and positive approach, delivering exceptional personalized service in a dynamic environment and effectively managing multiple priorities. Coordinate with Accounting, Front Office Departments and Meeting Planners on billing matters as requested by Event Managers or Event Executives.

Flexible schedule availability, including early mornings, late evenings, weekends and public holidays. Ability to stand, sit, or walk for an extended period of time. Safely move, lift, carry, push or pull items up to 30 pounds without assistance. Willingness to perform additional reasonable duties as requested by supervisors
Required Qualifications:
•    At least 1 year of experience in event operations within a 5-Star luxury hotel or resort
•    1 year of previous experience working with a diverse and multicultural team
•    Previous knowledge in direct guest interaction and service delivery
•    Fluent in English language, both written and verbal
•    Excellent communication and interpersonal skills
•    Ability to manage and monitor budgeted expenses effectively
•    Positive demeanor, flexibly and ability to work independently with initiative
•    Strong problem-solving and decision-making skills
•    Proficiency in MS Office applications and solid knowledge of computer hardware